Studies and researches
1/2024
Consumers´ Perception of Responsible Companies and Using of Cause-Related Marketing in their CSR Practice
The importance to integrate principles of social
responsibility has also penetrated the field of marketing. The paper focuses on
the topic of cause-related marketing (CrM), an innovative tool of corporate
social responsibility (CSR), that allows for a balance between the company´s
interest, consumer satisfaction, and the long-term prosperity of society as
well. The main aim is to examine consumers´ perceptions of using cause-related
marketing as a part of the socially responsible activities of companies in
Slovakia. This aim is preceded by a partial aim – to examine the consumers´
perception of socially responsible companies in general. The selected results
of the pilot questionnaire survey are presented. The obtained data from a
sample of 415 respondents were evaluated by selected statistical methods
(Chi-Square, Spearman´s correlation coefficient). Generally, consumers
positively perceive the importance of socially responsible behavior of
companies. According to research results, CSR is a differentiation point on
market, when socially responsible companies are perceived as more trustworthy
and attractive than competitors. Engagement in cause-related marketing is
relatively high when almost 80 % of the respondents indicated that they have
already participated in a campaign of this type. On the other hand, skepticism
towards CrM exists. Research results indicated that CrM can create a
competitive advantage for companies that adopt it and help enhance better image
and reputation of a socially responsible company.
corporate social responsibility (CSR), cause-related marketing (CrM), consumers, perception, Slovakia
M31, M39, M14
M31, M39, M14